Cry me a river, find me a service crew?

Two weeks ago, BD encountered this flooded service alley between 5700 Richmond and 5700 Prospect. When he called 311 to report it, the service person told him it had been reported as a broken main and crews were on the way that very moment to fix it.

Maybe we need to send a search-and-rescue team out to find the service crew?

By Avi S. Adelman under Neighborhoods , Safe streets